Contact Us

Please check the below FAQs. If your question isn't answered, you can always contact us here.

How much is Ribbet Premium?

Ribbet offers 3 Premium plans:

1. Monthly at $4.95

2. 6 monthly at $19.95

3. Annually at $29.95 (best value at just $2.49/mth)

All pricing is in US dollars. You can always switch plans here.

How do I change my payment method?

To change your payment method:

1. Click here to manage your subscription

2. Click Edit payment method

3. Click Choose another way to pay and enter your new details

4. Click Save payment method

We are able to accept Visa, MasterCard, American Express cards and PayPal.

How do I switch plans?

You can submit a request to switch plans here.

What is your cancellation policy?

You may cancel your Ribbet subscription at any time, however we do not offer refunds for partially used plans. You will still have access to all Premium features until the end date of your cancelled subscription, unless you are cancelling during a free trial.

How do I cancel my subscription?

To cancel your subscription:

1. Click here to manage your subscription

2. Click Cancel Premium Subscription

You will still have access to all Premium functionality until the end of your billing cycle, unless you are cancelling during a free trial.

Will my subscription auto-renew?

Yes, all our plans auto-renew, however you can switch this off at any time by cancelling. You will still have Premium membership until the end of your current billing cycle, unless you are cancelling during a free trial.

Why can't I use any of the Premium features when I've upgraded?

This is almost always because you're signed into a different Ribbet account to the one you upgraded. You'll need to sign out of the account you're currently logged into and then sign back in with your Premium account details.

If you can't remember the details of your Premium account, try searching your emails for "Ribbet transaction receipt" as the receipt email contains the username of your Premium account. If you still can't locate the details, please contact us with the last 4 digits of the card you used to pay, or your PayPal account email, and we'll reply to let you know your Premium account details.

Ribbet won't start up, or I'm having an issue editing

If you're running the browser version of Ribbet, please try exiting your web browser completely and then re-launching Ribbet. We also have a downloadable version which you can download from here which often helps. If you're already running the downloadable version try installing the latest version from here, and if you continue to have an issue, try rebooting your computer.

Can I use Ribbet without paying?

Absolutely! You can use any feature which isn't flagged with the word 'Premium' to the right of it, all fonts which are black, and all collage layouts with a white background.

Works on Mac, Windows, Linux and on Mobile